Complaints Procedure

The team at Claim Simple strive to make the claims process as simple and straightforward for you as possible, but understand that at times you may feel we have not quite lived up to your expectations.If there is any part of you service you are not 100% happy about, please let us know – your feedback is very important to us and helps ensure our service is as good as it can be.
If you feel that we have let you down in any way, you can make a complaint by any of the following methods –

  • Phone – 01782 493 750
  • Email – [email protected]
  • Post – Claim Simple Ltd, 7 Twemlow Lane, Holmes Chapel, Crewe, CW4 8DT

Once we receive your complaint, we will contact you immediately to try and put things right. If we are unable to do so, we will contact you within 5 working days to acknowledge receipt of your complaint.
Your complaint will be dealt with within 8 weeks, during which time you receive a final response from us. In the unlikely event that we are unable to provide a response within this time, we may ask you for more time to consider your complaint.

If you are not happy with our final response, or with any delays in the handling of your complaint, you are able to refer your complaint the Legal Ombudsman at the below address –
Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG
You may also contact them by email at [email protected] or by telephone on 0300 555 0333