Second Thoughts?

We all change our minds from time to time, and deciding who manages your claim is no different.
If you are unhappy with any part of our service, we request that you contact us in the first instance to see if we can put things right.

If you do wish to cancel however, you can do so by filling in the cancellation slip within your claim pack, and returning it to us in the pre-paid envelope provided. Alternatively, you can email [email protected], call us on 01782 493 750, or write to us at Claim Simple Ltd, 7 Twemlow Lane, Holmes Chapel, Crewe, CW4 8DT stating your intent to cancel this agreement. Written notice may also be delivered in person, if you so choose.

You have 14 days from the date you sign the Terms of Engagement to cancel this agreement without charge. If you wish to cancel after this point, you will be liable to pay a cancellation fee of –

  • Any Fee that would have otherwise been payable following receipt of a reasonable offer of compensation, which would equate to 24% of the total claim value, or
  • If a reasonable offer of compensation has not been received, you will be required to pay a fee that is fair and reasonable to cover costs incurred. This would be calculated at £60 per hour and charged on a time-incurred basis.

If your notice of cancellation is sent in writing, we recommend that you send this recorded delivery, as the date of cancellation will be deemed to be served from the date of postage, not the date of receipt.
You will receive confirmation from us in writing that your claim has been cancelled within 14 days.