Quilter Compensation: A Deep Dive into Financial Advice Claims and Investment Mis-selling

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Delve into Quilter compensation claims, financial advice issues, and the ongoing saga of investment mis-selling. Explore Quilter plc's financial standing, FCA scrutiny, and potential outcomes.

In the financial world, the landscape is constantly shifting, with new regulations and guidelines being introduced to ensure fairness and transparency. One company that has recently come into the limelight is Quilter plc. This article will delve into the ongoing saga of Quilter compensation claims, providing an in-depth analysis of the issues surrounding financial advice claims and investment mis-selling.

Background of Quilter plc

Quilter plc, formerly known as Old Mutual Wealth Management Limited, is a renowned wealth management company situated in the UK. It offers bespoke investment solutions to its clients, catering to both affluent and high net worth individuals. The company transitioned from Old Mutual plc as part of a strategic approach, affirming its commitment to high-quality wealth management services.

Financial Standing of Quilter plc

For the fiscal year concluding on December 31, 2023, Quilter plc disclosed a revenue of £4,626 million alongside an operating income of £88 million. Quilter plc managed assets under management and administration (AuMA) amounting to £106.7 billion. With a total equity of £1.519 billion and a committed workforce of about 3,000 employees, Quilter plc continues to solidify its position in the global financial landscape.

The Issue at Hand: Quilter Compensation

Quilter’s ongoing advice services have been under scrutiny from the Financial Conduct Authority (FCA). This scrutiny forms part of a broader inquiry involving 20 large financial advisory firms. The FCA has raised concerns over the adequacy and fairness of ongoing advice services provided to clients.

The Nitty-Gritty of Quilter Compensation

Quilter International, previously known as Old Mutual International, has allocated £24 million for client complaints and possible compensation due to concerns over investment advice. This compensation pool is a response to increasing scrutiny over the financial advice provided to investors, especially those invested in portfolio or insurance bonds issued by Quilter and Friends Provident.

FCA’s Review into Quilter’s Ongoing Advice Services

In response to the FCA’s concerns about the adequacy and compliance of Quilter’s ongoing advice services, a skilled person review was initiated. The review aims to ensure that Quilter’s services remain in line with regulatory expectations and client interests.

Scope and Potential Outcomes of the Review

The review includes a comprehensive evaluation of Quilter’s advice services, specifically focusing on the ongoing charges levied on clients. If the review reveals discrepancies or shortcomings in the service provided to Quilter’s clients, it could lead to significant remedial actions, possibly compensating clients who were charged for service levels they did not receive.

Quilter’s Response to the Review

Quilter’s engagement with the skilled person review underlines its commitment to maintaining high levels of compliance and client service quality. By addressing the Financial Conduct Authority’s concerns directly, Quilter demonstrates a clear commitment to transparency and accountability.

Timeline of FCA Actions Involving Quilter plc

Below is a timeline reflecting the interactions between Quilter plc and the FCA:

  • October 18, 2019: The FCA issues a warning about a clone firm impersonating Quilter Cheviot Investment Management/Quilter plc/Quilter Private Client Advisers.
  • June 1, 2023: The FCA praises Quilter Financial Planning for its handling of Lighthouse’s involvement in the British Steel Pension Scheme scandal.
  • March 11, 2024: Quilter hires Alexander Kirby, a former FCA Consumer Duty expert, as reporting and governance manager.
  • April 23, 2024: Quilter announces that it will conduct a review of its network’s ongoing advice service.

Final Thoughts

As Quilter navigates the outcomes of the review, its proactive approach may well strengthen its financial standing and bolster its reputation among investors. This dedication to excellence and client satisfaction ensures Quilter remains a trusted name in financial services.

The ongoing saga of quilter compensation claims serves as a reminder of the importance of transparency and fairness in the financial sector. It underscores the need for companies to uphold high standards of service, ensuring that clients receive the advice and services they pay for.


  1. https://www.investmentweek.co.uk/news/4183999/quilter-hires-fca-consumer-duty-specialist-esg-reporting-governance-manager
  2. https://www.fca.org.uk/news/press-releases/fca-censures-lighthouse-advisory-services-limited-serious-failings-relation-british-steel-pension
  3. https://portfolio-adviser.com/quilter-rallies-after-2-7bn-listing/
  4. https://www.fca.org.uk/publication/final-notices/lighthouse-advisory-services-limited-2023.pdf
  5. https://www.quilter.com/about-us/quilters-history/
  6. https://plc.quilter.com/corporate-and-regulatory-information/shareholder-rights-directive/
  7. https://citywire.com/new-model-adviser/news/sinking-shares-falling-margins-is-it-finally-takeover-time-for-quilter/a2417719
  8. https://markets.ft.com/data/announce/detail?dockey=1323-16391707-5BVARSVDHN9NE1GOFK24EJ6S98
  9. https://www.quilter.com/help-and-support/contact-us/contact-quilter-platform/make-a-complaint/complaints-publication-reporting/

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